/* AgueDesk — polished enterprise ticket copilot UI */

*,
*::before,
*::after {
  box-sizing: border-box;
}

:root {
  --color-bg: #f6f8f6;
  --color-surface: #ffffff;
  --color-surface-strong: #ffffff;
  --color-surface-soft: #f3f7ff;
  --color-border: #dce3ea;
  --color-border-strong: #c7d2e5;
  --color-text: #101715;
  --color-text-muted: #5d6b66;
  --color-primary: #2563eb;
  --color-primary-hover: #1d4ed8;
  --color-primary-soft: #e8f0ff;
  --color-secondary: #5d6b66;
  --color-ghost-hover: #f3f7ff;
  --color-error: #b42318;
  --color-error-bg: #fff1f0;
  --color-warning: #b45309;
  --color-warning-bg: #fff7ed;
  --radius: 16px;
  --radius-sm: 10px;
  --shadow-sm: 0 1px 2px rgba(17, 24, 22, 0.06);
  --shadow-md: 0 18px 45px rgba(17, 24, 22, 0.08);
  --font-sans: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

:root[data-theme="dark"] {
  --color-bg: #0f172a;
  --color-surface: #111827;
  --color-surface-strong: #111827;
  --color-surface-soft: #172033;
  --color-border: #293548;
  --color-border-strong: #3b4a61;
  --color-text: #e7eef8;
  --color-text-muted: #a8b4c7;
  --color-primary: #60a5fa;
  --color-primary-hover: #93c5fd;
  --color-primary-soft: #14233d;
  --color-secondary: #c7d2e5;
  --color-ghost-hover: #1d2a3f;
  --color-error: #fca5a5;
  --color-error-bg: #25171b;
  --color-warning: #fbbf24;
  --color-warning-bg: #2b2112;
  --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.22);
  --shadow-md: 0 18px 45px rgba(0, 0, 0, 0.34);
}

html {
  font-size: 16px;
  -webkit-font-smoothing: antialiased;
  scroll-behavior: smooth;
  overflow-x: clip;
}

body {
  margin: 0;
  min-height: 100vh;
  font-family: var(--font-sans);
  line-height: 1.55;
  color: var(--color-text);
  background:
    radial-gradient(circle at top left, rgba(37, 99, 235, 0.08), transparent 34%),
    radial-gradient(circle at top right, rgba(37, 99, 235, 0.05), transparent 28%),
    var(--color-bg);
  overflow-x: clip;
}

body::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  background-image: linear-gradient(rgba(16, 32, 51, 0.03) 1px, transparent 1px), linear-gradient(90deg, rgba(16, 32, 51, 0.03) 1px, transparent 1px);
  background-size: 44px 44px;
  mask-image: linear-gradient(180deg, rgba(0, 0, 0, 0.35), transparent 90%);
  opacity: 0.55;
}

button,
input,
textarea {
  font: inherit;
}

button {
  cursor: pointer;
}

button:disabled {
  cursor: not-allowed;
  opacity: 0.62;
}

a {
  color: inherit;
}

h1,
h2,
h3,
p,
ol,
ul,
li {
  overflow-wrap: anywhere;
}

.container {
  width: min(1320px, calc(100% - clamp(16px, 4vw, 40px)));
  margin: 0 auto;
}

#app {
  min-height: 100vh;
}

.app-header {
  padding: 16px 0 12px;
}

.app-header .container {
  padding: clamp(20px, 4vw, 44px);
  border: 1px solid var(--color-border);
  border-radius: 16px;
  background: var(--color-surface);
  box-shadow: var(--shadow-md);
}

.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 16px;
}

.app-kicker,
.input-label,
.field-label,
.badge,
.result-metric span,
.context-doc-meta,
.metadata-line,
.loading-detail,
.input-hint,
.footer-links a {
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.01em;
  text-transform: uppercase;
}

.app-kicker {
  margin: 0 0 8px;
  color: var(--color-primary);
}

.hero-header {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0;
}

.app-title {
  margin: 0;
  max-width: 15ch;
  margin: 10px 0 14px;
  font-size: clamp(2rem, 4vw, 3.35rem);
  line-height: 1.04;
  letter-spacing: -0.045em;
}

.hero-subtitle {
  margin: 0;
  max-width: 70ch;
  color: var(--color-text-muted);
  font-size: clamp(0.98rem, 1.2vw, 1.08rem);
  line-height: 1.58;
}

.theme-toggle {
  min-height: 34px;
  padding: 0 12px;
  border: 1px solid var(--color-border);
  border-radius: 999px;
  color: var(--color-primary);
  background: var(--color-surface);
  font-weight: 700;
  box-shadow: var(--shadow-sm);
}

.theme-toggle:hover:not(:disabled),
.theme-toggle:focus-visible:not(:disabled) {
  background: var(--color-primary-soft);
  border-color: var(--color-border-strong);
}

main.container {
  padding: 10px 0 44px;
}

.intro {
  max-width: 72ch;
  margin: 0 0 16px;
  color: var(--color-text-muted);
  font-size: 1rem;
}

.input-hint {
  margin: -2px 0 10px;
  color: var(--color-text-muted);
  font-weight: 500;
  letter-spacing: 0.01em;
  text-transform: none;
}

.card,
.loading,
.result-strip {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius);
  box-shadow: var(--shadow-sm);
}

.card {
  padding: 18px;
}

.input-section {
  margin-bottom: 14px;
}

.input-label {
  display: block;
  margin-bottom: 10px;
  color: var(--color-secondary);
}

.ticket-textarea {
  width: 100%;
  box-sizing: border-box;
  min-height: 156px;
  padding: 12px 14px;
  border: 1px solid var(--color-border-strong);
  border-radius: 12px;
  resize: vertical;
  color: var(--color-text);
  background: var(--color-surface);
  line-height: 1.58;
  transition: border-color 0.15s ease, box-shadow 0.15s ease, transform 0.15s ease;
}

.ticket-textarea::placeholder {
  color: #8a98a9;
}

.ticket-textarea:focus {
  outline: none;
  border-color: var(--color-primary);
  box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.14);
}

.button-group {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr) auto;
  gap: 10px;
  margin-top: 12px;
}

.example-gallery {
  margin-top: 16px;
  padding: 16px;
  border: 1px solid var(--color-border);
  border-radius: 16px;
  background:
    linear-gradient(180deg, rgba(232, 240, 255, 0.7), rgba(255, 255, 255, 0.92)),
    var(--color-surface);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.48);
}

.example-gallery-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 14px;
}

.example-gallery-title {
  margin: 0 0 6px;
  font-size: 1rem;
  line-height: 1.25;
}

.example-gallery-helper {
  margin: 0;
  max-width: 72ch;
  color: var(--color-text-muted);
  font-size: 0.94rem;
  line-height: 1.5;
}

.example-gallery-close {
  flex: 0 0 auto;
}

.example-gallery-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.example-card {
  display: grid;
  gap: 10px;
  padding: 14px;
  border: 1px solid var(--color-border);
  border-radius: 14px;
  background: var(--color-surface);
  box-shadow: var(--shadow-sm);
}

.example-card-top {
  display: grid;
  gap: 8px;
}

.example-card-tag {
  display: inline-flex;
  width: fit-content;
  padding: 5px 9px;
  border-radius: 999px;
  color: var(--color-primary);
  background: var(--color-primary-soft);
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.02em;
  text-transform: uppercase;
}

.example-card-title {
  margin: 0;
  font-size: 0.98rem;
  line-height: 1.3;
}

.example-card-body {
  margin: 0;
  color: var(--color-text-muted);
  font-size: 0.92rem;
  line-height: 1.52;
  white-space: pre-wrap;
}

.example-card-action {
  justify-self: start;
  min-height: 36px;
  padding-inline: 14px;
  box-shadow: none;
}

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 40px;
  padding: 0 16px;
  border: 1px solid transparent;
  border-radius: 10px;
  font-weight: 850;
  box-shadow: var(--shadow-sm);
  transition: background 0.15s ease, border-color 0.15s ease, transform 0.15s ease, box-shadow 0.15s ease;
}

.btn:hover:not(:disabled),
.btn:focus-visible:not(:disabled) {
  transform: translateY(-1px);
}

.btn-primary {
  color: #fff;
  background: var(--color-primary);
  border-color: var(--color-primary);
  box-shadow: 0 10px 24px rgba(37, 99, 235, 0.16);
}

.btn-primary:hover:not(:disabled),
.btn-primary:focus-visible:not(:disabled) {
  background: var(--color-primary-hover);
  border-color: var(--color-primary-hover);
}

.btn-secondary {
  color: var(--color-primary);
  background: var(--color-primary-soft);
  border-color: #c7d7fe;
}

.btn-secondary:hover:not(:disabled),
.btn-secondary:focus-visible:not(:disabled) {
  background: #dbe7ff;
}

.btn-ghost {
  color: var(--color-secondary);
  background: rgba(255, 255, 255, 0.82);
  border-color: var(--color-border);
}

.btn-ghost:hover:not(:disabled),
.btn-ghost:focus-visible:not(:disabled) {
  background: var(--color-ghost-hover);
}

:root[data-theme="dark"] .btn-ghost {
  color: var(--color-text);
  background: #172033;
  border-color: var(--color-border-strong);
}

:root[data-theme="dark"] .btn-ghost:hover:not(:disabled),
:root[data-theme="dark"] .btn-ghost:focus-visible:not(:disabled) {
  color: #ffffff;
  background: #1e3a5f;
  border-color: var(--color-primary);
}

:root[data-theme="dark"] .btn-ghost:disabled {
  color: var(--color-text-muted);
  background: #111827;
}

.loading {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 16px 18px;
  margin-bottom: 16px;
}

.loading-title {
  display: block;
  color: var(--color-text);
  font-weight: 700;
}

.loading-detail {
  margin: 4px 0 0;
  color: var(--color-text-muted);
  letter-spacing: 0.02em;
  text-transform: none;
}

.progress-timeline {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 8px;
  margin-top: 14px;
}

.progress-step {
  position: relative;
  display: grid;
  gap: 4px;
  min-height: 74px;
  padding: 12px 12px 11px;
  border: 1px solid var(--color-border);
  border-radius: 14px;
  background: var(--color-surface-soft);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.45);
}

.progress-step::before {
  content: "";
  width: 10px;
  height: 10px;
  border-radius: 999px;
  background: var(--color-border-strong);
  box-shadow: 0 0 0 5px rgba(37, 99, 235, 0.08);
}

.progress-step-label {
  font-size: 0.82rem;
  font-weight: 750;
  line-height: 1.25;
  text-transform: none;
}

.progress-step-state {
  color: var(--color-text-muted);
  font-size: 0.78rem;
  font-weight: 600;
  letter-spacing: 0.01em;
}

.progress-step.is-complete {
  border-color: rgba(37, 99, 235, 0.32);
  background: linear-gradient(180deg, rgba(232, 240, 255, 0.92), var(--color-surface-soft));
}

.progress-step.is-complete::before {
  background: var(--color-primary);
  box-shadow: 0 0 0 5px rgba(37, 99, 235, 0.14);
}

.progress-step.is-active {
  border-color: var(--color-primary);
  background: var(--color-surface);
  box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.12);
}

.progress-step.is-active::before {
  background: var(--color-primary);
  box-shadow: 0 0 0 6px rgba(37, 99, 235, 0.18);
}

.progress-step.is-pending {
  opacity: 0.72;
}

.field-value.is-placeholder,
.field-list.is-placeholder,
.progress-step.is-pending .progress-step-state {
  color: var(--color-text-muted);
}

.field-value.is-placeholder {
  font-style: italic;
}

.field-list.is-placeholder {
  list-style: none;
  padding-left: 0;
}

.spinner {
  width: 18px;
  height: 18px;
  flex: 0 0 auto;
  border: 2px solid rgba(37, 99, 235, 0.18);
  border-top-color: var(--color-primary);
  border-radius: 50%;
  animation: spin 0.85s linear infinite;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

.error-card {
  margin-bottom: 14px;
  border-color: #fecaca;
  background: var(--color-error-bg);
  color: var(--color-error);
}

.error-title {
  margin: 0 0 4px;
  font-weight: 700;
}

.error-message {
  margin: 0;
  color: #7f1d1d;
}

.results {
  display: grid;
  gap: 14px;
}

.result-strip {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  padding: 14px;
  background: var(--color-surface);
}

.result-metric {
  padding: 13px 14px;
  border: 1px solid var(--color-border);
  border-radius: 14px;
  background: var(--color-surface-soft);
}

.result-metric span {
  display: block;
  margin-bottom: 4px;
  color: var(--color-text-muted);
}

.result-metric strong {
  display: block;
  font-size: 0.98rem;
  font-weight: 750;
}

.confidence-high {
  color: #2563eb;
}

.confidence-medium {
  color: #1d4ed8;
}

.confidence-low {
  color: #1e40af;
}

.confidence-unknown {
  color: var(--color-text-muted);
}

.warning-card {
  border-color: #fcd34d;
  background: var(--color-warning-bg);
}

.badge {
  display: inline-flex;
  padding: 5px 10px;
  border-radius: 999px;
  color: #92400e;
  background: #ffedd5;
  margin-bottom: 8px;
}

.section-title {
  margin: 0 0 14px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--color-border);
  font-size: 1.05rem;
  line-height: 1.25;
}

.live-draft {
  border-left: 3px solid var(--color-primary);
  border-top-color: var(--color-border);
  animation: pulse-border 2s ease-in-out infinite;
}

.live-draft-heading {
  margin: 0 0 8px;
  font-size: 0.85rem;
  font-weight: 750;
  color: var(--color-text-muted);
  letter-spacing: 0.02em;
}

.live-draft-content {
  margin: 0;
  font-size: 0.95rem;
  line-height: 1.6;
  white-space: pre-wrap;
  color: var(--color-text);
}

@keyframes pulse-border {
  0%, 100% { border-left-color: var(--color-primary); }
  50% { border-left-color: rgba(37, 99, 235, 0.35); }
}

.result-card {
  display: grid;
  gap: 16px;
  border-top: 3px solid rgba(37, 99, 235, 0.2);
}

.result-card .section-title {
  margin-bottom: 0;
}

.result-field {
  padding-top: 14px;
  border-top: 1px solid rgba(220, 229, 224, 0.9);
}

.result-field:first-of-type {
  padding-top: 0;
  border-top: 0;
}

.field-label {
  margin: 0 0 6px;
  color: var(--color-text-muted);
}

.field-value {
  margin: 0;
  font-size: 0.98rem;
  line-height: 1.65;
  white-space: pre-wrap;
}

.field-list {
  margin: 0;
  padding-left: 20px;
}

.field-list li {
  margin: 0.28rem 0;
}

.reply-draft {
  padding: 14px 16px;
  border: 1px solid var(--color-border);
  border-radius: 12px;
  background: var(--color-surface-soft);
}

.citations-container,
.context-docs-container {
  display: grid;
  gap: 10px;
}

.citation-card,
.context-doc-card {
  padding: 12px 14px;
  border: 1px solid var(--color-border);
  border-radius: 14px;
  background: var(--color-surface);
}

.citation-card {
  display: grid;
  gap: 4px;
  border-left: 3px solid rgba(37, 99, 235, 0.28);
}

.citation-title,
.context-doc-title {
  font-weight: 700;
}

.context-doc-header {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
}

.citation-meta,
.context-doc-meta {
  color: var(--color-text-muted);
  font-size: 0.8rem;
}

.citation-meta {
  padding-inline: 0;
}

.citation-supports {
  margin: 0;
  color: var(--color-text);
  font-size: 0.92rem;
  line-height: 1.45;
}

.citation-supports::before {
  content: "Supports: ";
  color: var(--color-text-muted);
}

.context-card {
  padding: 0;
  overflow: hidden;
}

.context-card > summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 16px 18px;
  cursor: pointer;
  list-style: none;
  background: var(--color-surface);
}

.context-card > summary::-webkit-details-marker {
  display: none;
}

.context-card > summary span {
  font-weight: 700;
}

.context-card > summary small {
  color: var(--color-text-muted);
  padding: 4px 8px;
  border: 1px solid var(--color-border);
  border-radius: 999px;
  background: var(--color-surface-soft);
}

.context-card > summary::marker {
  color: var(--color-primary);
}

.context-card[open] > summary {
  border-bottom: 1px solid var(--color-border);
}

.context-card .context-docs-container {
  padding: 16px 18px 18px;
}

.context-doc-snippet {
  display: none;
}

.metadata-line {
  margin: 0;
  color: var(--color-text-muted);
  text-align: right;
}

.hidden {
  display: none !important;
}

.app-footer {
  padding: 0 0 36px;
  color: var(--color-text-muted);
  text-align: center;
  font-size: 0.82rem;
}

.app-footer .container {
  padding: 0;
  border-top: 0;
}

.footer-inner {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 14px 24px;
  padding: 16px 18px;
  color: var(--color-text-muted);
  background: rgba(255, 255, 255, 0.72);
  border: 1px solid var(--color-border);
  border-radius: 14px;
}

:root[data-theme="dark"] .footer-inner {
  background: rgba(17, 24, 39, 0.78);
}

.footer-text {
  margin: 0;
  color: var(--color-text-muted);
  font-size: 0.92rem;
  font-weight: 500;
  letter-spacing: 0.01em;
  text-transform: none;
}

.footer-links {
  display: flex;
  flex-wrap: wrap;
  gap: 10px 16px;
  justify-content: flex-end;
}

.footer-links a {
  color: var(--color-primary);
  text-decoration: none;
  font-size: 0.92rem;
  font-weight: 850;
  text-transform: none;
}

.footer-links a:hover,
.footer-links a:focus-visible {
  text-decoration: underline;
}

:root[data-theme="dark"] .app-footer .container {
  border-top-color: rgba(151, 168, 188, 0.22);
}

button:focus-visible,
textarea:focus-visible,
summary:focus-visible {
  outline: 3px solid rgba(37, 99, 235, 0.22);
  outline-offset: 2px;
}

@media (max-width: 720px) {
  .container {
    width: min(100% - 24px, 1320px);
  }

  .topbar {
    align-items: flex-start;
    flex-direction: column;
  }

  .button-group {
    grid-template-columns: 1fr;
  }

  .example-gallery-header {
    flex-direction: column;
  }

  .example-gallery-grid {
    grid-template-columns: 1fr;
  }

  .result-strip {
    grid-template-columns: 1fr;
  }

  .progress-timeline {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .metadata-line {
    text-align: left;
  }

  .context-card > summary {
    align-items: flex-start;
    flex-direction: column;
  }

  .context-doc-header {
    flex-direction: column;
    align-items: flex-start;
  }

  .footer-inner {
    flex-direction: column;
    align-items: flex-start;
  }

  .footer-links {
    justify-content: flex-start;
  }
}

@media (max-width: 560px) {
  .app-header {
    padding-top: 20px;
  }

  main.container {
    padding-bottom: 28px;
  }

  .card,
  .loading,
  .result-strip {
    border-radius: 14px;
  }

  .progress-timeline {
    grid-template-columns: 1fr;
  }

  .card {
    padding: 16px;
  }

  .ticket-textarea {
    min-height: 140px;
  }

  .example-gallery {
    padding: 14px;
    border-radius: 14px;
  }

  .loading-title {
    font-size: 0.94rem;
  }

  .loading {
    align-items: flex-start;
  }

  .result-card,
  .citations-container,
  .context-docs-container {
    gap: 8px;
  }

  .citation-card,
  .context-doc-card,
  .result-metric {
    padding: 11px 12px;
  }

  .section-title {
    margin-bottom: 12px;
  }

}

@keyframes lift-in {
  from {
    opacity: 0;
    transform: translateY(10px);
  }

  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.app-header,
.intro,
.input-section,
.loading,
.results,
.app-footer {
  animation: lift-in 0.55s ease both;
}

.intro {
  animation-delay: 0.05s;
}

.input-section {
  animation-delay: 0.09s;
}

.loading,
.results {
  animation-delay: 0.12s;
}

.app-footer {
  animation-delay: 0.15s;
}

@media (prefers-reduced-motion: reduce) {
  *,
  *::before,
  *::after {
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
    scroll-behavior: auto !important;
    transition-duration: 0.01ms !important;
  }
}